General Business Skills
Not every agent skill is deeply technical. Some of the highest-value skills capture the ordinary, recurring work that fills an organization's days — drafting a particular kind of document, following a review process, preparing a standard analysis, handling a routine request a specific way. These "general business skills" are broadly applicable, easy to get wrong by being too generic, and quietly transformative when done right. This post is about capturing everyday business work as reliable agent skills.
The highest-value skills often capture ordinary recurring work — a standard document, a review process, a routine analysis. Their failure mode is being too generic; the value is entirely in your specifics. Why frequency-times-people makes them high-leverage, and how to find them.