Integrating AI into Real Workflows
A technically excellent AI system that nobody uses has delivered zero value. The last mile of an AI deployment is not the model — it's fitting the system into how real people actually do their jobs, designing an interface that handles uncertainty honestly, and managing the human change of introducing AI into someone's work. This is where deployments succeed or quietly fail, and where the forward deployed engineer's non-technical skills matter most.
A technically excellent AI system that nobody uses has delivered zero value. The last mile of an AI deployment is not the model — it's fitting the system into how real people actually do their jobs, designing an interface that handles uncertainty honestly, and managing the human change of introducing AI into someone's work. Human-in-the-loop, calibrated reliance, autonomy levels, and change management.